Cancel/Change Order
Order Modification & Cancellation Policy
At Teezaster, we understand that customers may occasionally need to update or cancel an order shortly after checkout. Because many of our products involve customization, personalization, or immediate production scheduling, we have established a clear policy that balances customer flexibility with operational efficiency.
Our objective is to give customers a fair opportunity to correct errors while ensuring that production workflows remain smooth and uninterrupted once they begin. The guidelines below explain exactly how and when changes can be made.
Four-Hour Change and Cancellation Window
Customers are provided with a strict four-hour window after placing an order to request any changes or cancellations. This is the only period during which adjustments are possible, as orders begin automated and manual production processes shortly thereafter.
During this initial holding period, orders are temporarily paused to allow customers time to review details and request corrections if necessary. Once the four-hour window closes, the order is automatically released into production and becomes final.
Permitted Changes Within Four Hours
During the four-hour window, customers may request the following adjustments:
• Size changes
• Color or style updates
• Corrections to custom text or personalization details
• Replacement of uploaded images or design files
• Changes to product type or quantity
• Full order cancellation
• Shipping address updates
Why the Four-Hour Limit Is Firm
Once the holding period ends, production preparation begins immediately. This includes reviewing customization files, preparing print or engraving instructions, allocating materials and inventory, and scheduling the order within the production queue.
After these steps start, modifying or canceling an order can lead to delays, workflow disruption, and material waste. For this reason, the four-hour policy applies equally to all customers without exception.
How to Request a Change or Cancellation
If you need to modify or cancel your order, it is essential to act quickly. Email is the fastest and most effective way to reach our team for urgent requests.
To submit a request correctly, please send an email immediately to support@teezaster.com.
For faster processing, use the following subject line:
“URGENT: Order [Your Order Number] Change or Cancellation”
Include the following information in your message:
• Your full name
• The email address used at checkout
• Your order number
• A clear description of the requested change
Examples of effective requests include:
• “Please change the size from Medium to Large.”
• “Please cancel my entire order.”
• “Please update the shipping address to the following.”
• “I uploaded the incorrect image. Please replace it with the attached file.”
You may also contact us through the Contact Us page on teezaster.com, though email is strongly recommended for time-sensitive requests. Requests submitted after the four-hour window will be declined, as the order will already be in production.
No Changes After Four Hours
Once the four-hour window expires, the order is considered final. At that point, Teezaster cannot accept requests for:
• Size adjustments
• Color or design changes
• Personalization edits
• Replacement of uploaded files
• Order cancellations
• Shipping address changes
This policy ensures fairness, efficiency, and consistent fulfillment for all customers.
Customer Responsibility for Shipping Accuracy
Customers are fully responsible for entering accurate shipping information at checkout. This includes verifying street details, apartment or unit numbers, city, state, ZIP code, and overall address formatting.
Addresses must be valid and recognized by carriers such as USPS, UPS, FedEx, and DHL. Even minor errors can result in delivery delays or failed shipments.
Incorrect Address Consequences
If a package cannot be delivered due to incorrect or incomplete address information, the customer is responsible for any re-shipping fees.
Common delivery errors include insufficient address details, missing unit numbers, unknown addresses, or recipient relocation.
If tracking confirms delivery to the address provided at checkout, the order is considered fulfilled, and Teezaster cannot offer replacements or refunds.
Customer Support Contact
For assistance with order changes, delivery concerns, or general questions, please contact us using the information below:
Email: support@teezaster.com
Company Name: Teezaster LLC
Business Address: 6125 NW 7th St, Lincoln, Nebraska 68521, United States
Website: teezaster.com
Final Notes
This policy is designed to ensure clarity, fairness, and efficiency for everyone. Acting promptly and reviewing your order details carefully at checkout will help prevent issues later.
Thank you for choosing Teezaster. We appreciate your trust and remain committed to providing a reliable and professional shopping experience.
